ICT Support Engineer develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Level 1 or Equivalent
Skills Assessment Authority
ACS (Australian Computer Society)
On the Occupation Lists:
Combined Skilled Occupations List (STSOL MLTSSL)
Short-Term Skilled Occupation List (STSOL)
RSMS Occupations List (RSMSL)
Not on the Occupation Lists:
Labour Market Testing Required for 457 List (LMTL)
Medium Long Term Strategic Skills List (MLTSSL)
As the occupation features on the Short-term Skilled Occupation List (STSOL), it is possible to apply for a Skilled Nominated 190 visa or a Skilled Regional Nominated 489 visa.
If you are employed in this occupation and you wish to pursue a GSM visa, you will be required to apply for state nomination in order to move to Australia.
Note: *Please note that while the occupation is on the STSOL it remains a possibility that no states currently have a demand for people in that profession. The online assessment only lists occupations which are currently in demand by a state or territory in Australia, so if the occupation does not appear on the online assessment you should consider seeking an employer sponsor in Australia.
Unit Group: 2632 ICT Support and Test Engineers
The job of ICT Support Engineer is to develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyze and resolve system problems and performance issues, and test the behavior, functionality and integrity of systems.
Most occupations in this unit group have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).
IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall;
OET result with a minimum grade B in all sections;
TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93);
PTE Academic with a min score of 50 (L, R, W), 65 in speaking and 65 overall
Australian Graduate exceptions apply in some states/territories
Priority Skilled Lists may apply a specific requirement in some states
Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.
Occupations in this Group
263211 ICT Quality Assurance Engineer
263212 ICT Support Engineer
263213 ICT Systems Test Engineer
263299 ICT Support and Test Engineers (NEC)
Tasks to Perform
Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
Identifying variations and potential high risk areas in securing adherence to standards and procedures
Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
Developing, conducting and providing technical guidance and training in application software and operational procedures
Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
Closely Related Core ICT Units
Business Process Reengineering
Operating systems – (Unix, Linux, Xenix, Network OS)
Business process re-engineering a business process is a set of logically related tasks performed to achieve a defined business outcome. Security is the major factor in any site or system so the foremost things to keep in mind is to about security. A various operating system like UNIX, Linux, network OS helps in the simulate run of the system. The job doesn’t only include the security but also contains risk management, software validation and testing approaches, the Risk Management process of identifying, assessing and controlling threats to an organization’s capital and earnings.
Additional Closely Related Core ICT Units
Data communications – (WAN, LAN)
Database Management Systems – (Relational Database, Object-Oriented Database)
Information security – (Data security)
Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
That law which is the applicable of investigation and analysis techniques to gather and preserve evidence from a particular computing device in a way that is suitable for presentation in a court of law.Network Security a set of rules and configurations designed to protect the integrity, confidentiality and accessibility of computer networks and data using both software and hardware technologies. The framework that contains network physical components and their functional organization and configure with its own principal and identification.And the communication protocols are also used.
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