ANZSCO 263212 ICT Support Engineer

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    ANZSCO Code

    ANZSCO 263212 ICT Support Engineer

    ICT Support Engineer (ANZSCO 263212) develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.

    Skill Level

    Level 1 or Equivalent

    Skills Assessment Authority

    ACS (Australian Computer Society)

    Alternative Titles

    Support Analyst

    Support Architect

    ACS RPL Writing anzsco code sample for ict support engineer anzsco 263212

    On the Occupation Lists:

    Combined Skilled Occupations List (STSOL MLTSSL)
    Short-Term Skilled Occupation List (STSOL)
    RSMS Occupations List (RSMSL)

    Not on the Occupation Lists:

    Labour Market Testing Required for 457 List (LMTL)
    Medium Long Term Strategic Skills List (MLTSSL)

    Visa Provision

    As the occupation features on the Short-term Skilled Occupation List (STSOL), it is possible to apply for a Skilled Nominated 190 visa or a Skilled Regional Nominated 489 visa.

    If you are employed in this occupation and you wish to pursue a GSM visa, you will be required to apply for state nomination in order to move to Australia.

    Note: *Please note that while the occupation is on the STSOL it remains a possibility that no states currently have a demand for people in that profession. The online assessment only lists occupations which are currently in demand by a state or territory in Australia, so if the occupation does not appear on the online assessment you should consider seeking an employer sponsor in Australia.

    Unit Group: 2632 ICT Support and Test Engineers

    The job of ICT Support and Test Engineers (nec) is to develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyze and resolve system problems and performance issues, and test the behavior, functionality and integrity of systems.

    Skill Level

    Most occupations in this group (Group 2611) have a level of skill commensurate with a bachelor degree or higher qualification. At least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification (ANZSCO Skill Level 1).

    Exceptions

    Australian Graduate exceptions apply in some states/territories
    Priority Skilled Lists may apply a specific requirement in some states
    Countries exempt from submitting IELTS or OET include the UK; Canada; New Zealand; US; and Ireland Where mandatory licensing or registration is required you must demonstrate a level of English either sufficient to meet licensing / registration or a minimum IELTS, or equivalent, whichever is higher.

    English Requirement

    IELTS result with a minimum score of 6 (L, R, W), 7 in speaking and 7 overall
    OET result with a minimum grade B in all sections
    TOEFL iBT with a minimum score (L:12 R:13 W:21 S:23 overall L93)
    PTE Academic with a min score of 50 (L, R, W), 65 in speaking and 65 overall

    Occupations in this Group

    263211 ICT Quality Assurance Engineer

    263213 ICT Systems Test Engineer

    Tasks to Perform

    Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation
    Identifying variations and potential high-risk areas in securing adherence to standards and procedures
    Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
    Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
    Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
    Developing, conducting and providing technical guidance and training in application software and operational procedures
    Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
    Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
    Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
    Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems

    Closely Related Core ICT Units

    Business Process Reengineering
    Computer Audit
    ICT Security
    Operating systems – (Unix, Linux, Xenix, Network OS)
    Quality management – (Quality Assurance, Software Quality)
    Risk Management
    Software Engineering
    Software validation – (Software Testing)
    Testing strategies and methods

    Business process re engineering a business process is a set of logically related tasks performed to achieve a defined business outcome. Security is the major factor in any site or system so the foremost things to keep in mind is to about security. Various operating system like UNIX, Linux, network OS helps in the simulate run of the system.The job doesn’t only include the security but also contains risk management, Quality management is also a factorial function that helps in the functioning of the system. So the software quality and validation is the important matters. software validation and testing approaches, the Risk Management process of identifying, assessing and controlling threats to an organization’s capital and earnings.

    Additional Closely Related Core ICT Units

    Computer forensics
    Computer Science
    Data communications – (WAN, LAN)
    Database design
    Database implementation
    Database Management Systems – (Relational Database, Object Oriented Database)
    Digital communication
    Information security – (Data security)
    Internet forensics
    Introduction to ICT – (Introduction to Computer Science, Computer Theory, Introduction to Business Computing, Computer Science I)
    Introduction to Information Systems
    Network architecture
    Programming – (C, C++, Objective C, Visual C, Basic, Visual Basic, Java, Assembler, Cobol, Pascal, PL/1, Fortran, PHP, Pearl, AS3, FoxPro, and similar)
    Software architecture

    That law which is the applicable of investigation and analysis techniques to gather and preserve evidence from a particular computing device in a way that is suitable for presentation in a court of law.Network Security a set of rules and configurations designed to protect the integrity, confidentiality and accessibility of computer networks and data using both software and hardware technologies. The framework that contains network physical components and their functional organization and configure with its own principal and identification.And the communication protocols are also used.

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      RPL FAQs

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      What is ACS RPL for ANZSCO 263212 – ICT Support Engineer?
      ACS RPL (Recognition of Prior Learning) is an assessment pathway offered by the Australian Computer Society for ICT professionals applying under ANZSCO 263212 – ICT Support Engineer who do not hold an ICT-major or closely related qualification. This pathway enables applicants to demonstrate their technical support and troubleshooting skills through professional work experience and project evidence instead of relying solely on formal education. It validates the applicant’s ability to provide technical support, diagnose issues, and maintain ICT systems in line with Australian ICT standards.
      Who should apply through the ACS RPL pathway?
      The ACS RPL pathway is suitable for ICT Support Engineers who hold a non-ICT or partially ICT-related qualification, or those with overseas qualifications not assessed as ICT-major. Applicants must have relevant professional experience in technical support, system troubleshooting, network support, and user assistance aligned with the duties of ANZSCO 263212. Experience should include problem diagnosis, incident management, system maintenance, and end-user support.
      Is ACS RPL mandatory for ICT Support Engineers?
      No, ACS RPL is not mandatory for all ICT Support Engineers. It is only required if an applicant does not meet the ACS educational requirements for the standard pathway. Applicants with an ICT-major qualification can apply through the standard ACS assessment pathway. Choosing the correct pathway depends on the relevance of the qualification and the level of ICT content in the applicant’s education.
      What documents are required for the ACS RPL assessment?
      The documents commonly required for ACS RPL include a completed ACS RPL report (with KAoK responses and project reports), employment reference letters, a detailed CV outlining technical support responsibilities, academic certificates and transcripts if applicable, passport and identity documents, and English language test results if required. Providing clear, consistent, and verifiable evidence is crucial for a successful assessment.
      What are the Key Areas of Knowledge (KAoK) for ICT Support Engineer?
      For ICT Support Engineer (ANZSCO 263212), the KAoK section assesses core ICT knowledge as well as specialised technical support knowledge. Applicants must demonstrate understanding of operating systems, network fundamentals, hardware troubleshooting, system maintenance, helpdesk operations, and IT service management. Responses should show theoretical understanding and practical application in real workplace scenarios.
      How detailed should ACS RPL project reports be?
      Project reports must be detailed and clearly describe the project objectives, business context, and your individual role as an ICT Support Engineer. They should explain tasks such as diagnosing system faults, resolving network issues, performing software installations and updates, managing incidents, and supporting end-users. Reports should mention tools and technologies used (such as Windows Server, Active Directory, Cisco networking, VMware, ITSM tools like ServiceNow, and remote support tools), and highlight the applicant’s problem-solving and customer support contributions. Reports must be written in the first person and focus on individual achievements.
      How long does the ACS RPL assessment process take?
      The ACS RPL assessment processing time varies depending on the ACS workload and the quality of the submitted application. Standard assessments usually take several weeks, while priority processing may be available for applicants who choose expedited services. Ensuring that the application is complete, accurate, and well-documented can help reduce delays.
      What are common reasons for ACS RPL rejection for ICT Support Engineers?
      Common reasons for ACS RPL rejection include poor alignment with the ICT Support Engineer (ANZSCO 263212) occupation, insufficient technical depth in KAoK responses, weak or generic project reports, and inconsistent or unclear employment evidence. Applicants may also face rejection if project reports do not clearly describe individual responsibilities or if documentation does not verify the claimed work experience.
      How does ACS RPL support Australian PR applications?
      A positive ACS RPL outcome confirms that your ICT Support Engineer skills meet Australian standards, which is a mandatory requirement for most skilled migration visa pathways. Successful ACS assessment is essential for gaining points and demonstrating your eligibility for Australian permanent residency through skilled migration programs.

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